Request Return Authorization
To send an order or part of an order back to ExploraTrack.com, you MUST request a Return Merchandise Authorization number (RMA#) through our site. Once we have received and processed your RMA request, we will send you instructions via email on how to return the unit to us.
You should request a return by finding the "Return Items" link for the appropriate order in your account main menu
. You will then be prompted for several bits of information in order to send your return request. All online return requests are processed within one business day.
Please click here to go to your account main menu
. (You may need to log in to access your account)
If you don't have an ExploraTrack account you should request a return by finding the "Return Items"
link for the order on the order tracking page. Please
click here to go to the order tracking page.
RMA#'s are required for all returns. Packages that do not display a valid RMA# on the outside of the return container will be refused upon delivery.
Returns for gift orders, phone orders should be requested over the phone at 1-800-414-8655. All other types of returns should be requested online.
We will not accept any returned merchandise without a valid RMA number.
RMA numbers are required on all returns. Packages that do not display a valid RMA number on the outside of the return container will be refused upon delivery.
When you receive your order, please keep the carton, including all packaging materials, inserts, manuals, warranty cards (not filled out) and all accessories for a 30-day minimum in the event that you need to return this product to ExploraTrack. All returned merchandise must be in the original factory carton
including all packaging materials, inserts and manuals, warranty cards (not filled out), batteries and all accessories.
All returns must be packed in an outer shipping carton with a valid RMA number clearly written on the outside of the shipping carton in the upper left hand corner under the return address area. Returns that are received in manufacturer's boxes will be refused.
Please do not tape or write anything on the item or the original manufacturer's carton. We reserve the right to refuse any such returns.
A copy of your original invoice must be included in your return package.
Please note that our Returns Receiving Department will without exception refuse any package that does not have a valid RMA number.
Please ship the item back to us prepaid. We're sorry, but we are unable to accept COD or freight-collect shipments.
We do not reimburse or refund return shipping charges.
Authorized returns sent using the United States Postal Service must be shipped to:
PO Box 1190
Cannon Beach, OR 97110
Authorized returns sent using other parcel carriers (UPS, FedEx, etc.) must be shipped to:
1315 S. Hemlock
Cannon Beach, OR 97110