International Shipping Policies
ExploraTrack.com normally ships to physical addresses in the United States (including Alaska and Hawaii via USPS), post office boxes and APO/FPO boxes.
We also ship most of our products to Canada. You must click on the Canadian flag icon (or enter your postal code depending on the shopping cart) in the shopping cart to enable calculation of our shipping rates to Canada.
International shipping to other destinations is not available at this time.
All international shipping rates are exclusive of any charges due to customs, duties, taxes and/or brokerage fees. Additionally, any charges due to customs, duties, taxes, and brokerage fees will be your responsibility upon receiving your order. If the fees are refused to the carrier, you will be charged the exact amount for customs, duties, taxes, and brokerage fees, plus a 10% handling charge.
Tracking Your Order
After your order has been shipped we will send you an email shipping notice confirming that your package has been sent. If we shipped your order via UPS or FedEx, the email will also provide you with a tracking number and a direct link to your tracking information in UPS or FedEx's tracking database.
You can also track your package by going to the UPS website (http://www.ups.com
) or by calling UPS customer service toll-free at 800-PICK-UPS. Make sure to have your tracking number ready. FedEx shipments can be tracked at http://www.fedex.com
or by calling 800-GO-FEDEX. US Postal Service shipments can be tracked at http://www.usps.com
ExploraTrack.com strives to keep our products continually in stock. However, sometimes a product may temporarily be unavailable. If any item you ordered is out of stock, it will be shipped to you as soon as it becomes available. Your credit card will only be charged when items are shipped to you.